FAQ

We work together with: Stripe, Mollie, iDeal, Bancontact, Klarna, Giropay, Apple pay, Paypal and Credit cards. However, these payment options are not available in every region or device, you will always be presented with a custom-selected option that is valid in your specific region or device.

Yes, you can pay 14 days later with Klarna. Klarna takes the transaction completely into its own hands. They have a strict screening that determines whether a visitor is suitable for paying afterwards; to prevent fraudulent business. If you are specifically unable to use the feature, Klarna will notify you. You can always pay immediately with Klarna or the other payment options. Frequent users of Klarna will always get approval.

Once you have a discount code, you can enter it in the discount code field when you start checkout. This field is therefore on the last page of the checkout process where you can make a choice between the different payment options. So you have to go through the process first to use the discount code.

After we have received your order, we will process it. First you will receive a confirmation email and after processing, you will receive a shipping email containing a Track & Trace code. You can click on this link to track the order. On our website there is a special, more detailed page, where you can enter your Track&Trace code and get clear information about where the package is in the shipping process. We refer to this page under every product page and the homepage. Here you can simply enter the code and you will receive the desired information.

You will always receive a confirmation email from us. Your email provider may have blocked it by the spam filter, so it won't show up in your mailbox. You will therefore simply find this email in the spam mailbox. If you do not receive a confirmation email within 30 minutes of purchase, please contact us immediately.

If the order arrives damaged, you must immediately contact customer service. We ensure that your money is immediately refunded. We do ask that you immediately send us photos of the damage, so that we can find out whether this is due to the delivery services. If you would like the product, we will immediately send a new one. If the order is damaged after some time because the product turned out to be defective, it is covered by warranty and we will pay for the repair costs, in cases of products with a low price value we will also send a new product. It is important that you communicate well and clearly with us.

Once you have received a Track&Trace code, it can take up to 3 days for it to work. If the code still does not work after three days, please contact customer service.

After you have received your order, you must notify us of any dissatisfaction within 14 days. After the notification, you will still have 14 days to return the product. Always contact us before returning the product. In rare cases, the product can be kept while the purchase will be fully refunded, which we base on our return costs KPI's. The shipping costs of the return are at the expense of the customer.

After we have received the product or have confirmed that the product can be kept, you are 100% assured of a refund within 30 days. In practice, after we have received the product, you'll have a refund on your bank account within a few days, depending on your bank and the processing time, etcetera.

In practice, our customers receive their orders within 1 to 2 weeks on average. In rare cases, it takes longer. If you do not receive your order within six weeks, the order will be refunded within five days after the last day of that period.

• Customer service: business@wowgoodshop.com
• Live chat 09:00-18:00: Start a chat!
• Also, for customer service contact through our support ticket on the contact page.
• Business purposes: Business@wowgoodshop.com
• For affiliate marketing or media-purposes, contact: Business@wowgoodshop.com